| Being in public practice means having to communicate with a diverse range of people. Communications range from the simple (“Good morning, how are you today?”) to the complex (“Let me explain to you why the bank has called your loan.”).
Most public practitioners’ relationships succeed or fail as a consequence of the skills level with which they communicate. You need to know how to communicate clearly and productively. If you can’t do that, then your communications will likely generate tension, conflict, reduced productivity and income losses.
In this workshop, Mort reviews the basic principles of effective communication as they apply in a public accounting practice. He focuses on how communications with partners, spouses, staff, clients, hostile third parties and peers can be improved.
Do you recognize any of the following problems?
Your directions aren’t followed
People don’t take you seriously
You never seem to get what you want
Some of your communications end up in a battle
Others seem to miss your point
If so, then this workshop is for you:
TOPICS INCLUDE:
Keeping your communications “clean”
Having productive communications
How to make your wishes and needs known
Communicating on a foundation of mutual respect
The relationship between communications, productivity and profitability
Getting rid of “static”
Effective listening
Special note:
This material can be delivered as a one-on-one coaching assignment. |
